Refund & Return Policy
- While we strive to carry the highest quality products possible, we understand that from time-to-time issues may arise. In the event you run into a problem with one of your purchases, please contact us to help you resolve it.
- We allow returns within 60 days from the date of purchase. Please note: to receive a full refund, all items being returned must be unused in perfect condition with original tags in place. We reserve the right to deny a refund if the product doesn’t meet these criteria.
- The customer is responsible to pay for return shipping. Return shipping is NON-REFUNDABLE
- For hygienic reasons, the following products are not eligible for returns: Pacifiers, pacifier clips, teethers
- Refunds will be processed within 7 days after product is received at our warehouse.
I just placed my order and I need to make a change, can I do that?
- As long as your order has NOT been processed, then it should not be a problem to make changes. If your order has been processed, then unfortunately we cannot make any changes to it.
I am a wholesale customer -- can I return my items?
- All wholesale orders are final. If you have found a defective product, you can contact us at firstname.lastname@example.org to arrange an exchange.