FAQs

I love your products, do you ship internationally?

  • Absolutely! We ship worldwide each and every day.  We’ve shipped to 57 different countries worldwide, so place your order from anywhere in the world with confidence.

How long does shipping usually take?  

  • U.S. orders: After your purchase, we will process it within 1-2 business days. Once it’s shipped you'll receive an email from us indicating your order has been shipped.  If you choose Priority shipping, then you will receive a tracking number.  Delivery usually arrives in 2-3 days after it ships.
  • International orders:  Orders will be processed and shipped within1-2 days after the date of original purchase. You will receive an email with tracking information once shipped. Expect delivery of your order within 2-4 weeks.  International customers are responsible for any customs duties or fees that may incur. 

Please note that once your order is processed we DO NOT OFFER refunds. This is because your order is already in transit. 

What are your shipping costs?

  • Orders within the continental U.S. shipping is always FREE unless indicated on the product detail page.  
  • International orders – the shipping cost will be calculated at checkout. Shipping charges are based on your geographic location. International customers are responsible for any customs duties or fees that may incur in your country.  

Please note that international shipping fees are non-refundable.

Is there a way that I can track my order?  

  • Yes, if you selected a shipping option that provides tracking you will receive by email once your order is shipped.

Can you briefly explain your return policy?

  • While we strive to carry the highest quality products possible, we understand that from time-to-time issues may arise. In the event you run into a problem with one of your purchases, please contact us to help you resolve it.
  • We allow returns within 30 days from the date of purchase.  Please note: to receive a full refund, all items being returned must be unused in perfect condition with original tags in place.  We reserve the right to deny a refund if the product doesn’t meet these criteria.
  • The customer is responsible to pay for return shipping.  Shipping is NON-REFUNDABLE
  • For hygienic reasons, the following products are not eligible for returns: Hairbrushes & Pacifiers.
  • Refunds will be processed within 7 days after product is received at our warehouse.

I just placed my order and I need to make a change, can I do that?

  • As long as your order has NOT been processed, then it should not be a problem to make changes. If your order has been processed, then unfortunately we cannot make any changes to it.

I am a wholesale customer, can I return my order?

  • All wholesale orders are final.  If you find a defective product in your order, you can contact us at info@aliandoli.com to arrange an exchange

I am from outside the U.S., can I pay with my own currency?

  • You will notice that all of the prices on our website are in USD (US Dollars), which means that if your credit card is based in another currency, your order total will be subject to the daily exchange rate your credit card company used on the date of the transaction.  We do not have the capability of changing exchange rates.

I love your website, but how secure is my personal information?

  • We understand that in today’s day-in-age your personal information is critical, that’s why when you make a purchase from Ali+Oli your credit card information is encrypted. The transaction you make at checkout uses SSL technology, which means it’s extremely secure. Your information is NOT stored.

Where do you get all these wonderful products from? 

  • We have manufacturers from all over the world – India, Lithuania, Germany, U.S.A., and Asia.

 Safety Notice for Baby Toys

At Ali+Oli, the safety and well-being of your precious little ones are our top priority. We are committed to providing you with high-quality toys that promote joy, learning, and engagement for your babies. However, it is essential to ensure the utmost safety during playtime. Please carefully read and adhere to the following safety guidelines:

  1. Supervision: Our toys should only be used under full adult supervision. Never leave your child unattended while playing with our products. Adults should actively participate and closely monitor playtime to prevent any potential hazards.
  2. Inspection: Prior to each use, thoroughly inspect the toy for any signs of damage, wear and tear, or loose parts. If you notice any damage or potential hazards, discontinue use immediately and replace the toy.
  3. Choking Hazard: Some of our toys may contain small parts that could pose a choking hazard. Ensure that babies and toddlers do not put any small components in their mouths. Always follow age-appropriate guidelines and recommendations when selecting toys for your child.
  4. Strangulation Risk: Never tie any toy around a child's neck, as this could result in serious injury or strangulation. Keep all cords, strings, and attachments away from your baby's neck and avoid using toys with long cords or strings.
  5. Sleeping Safety: Our toys are designed for active play and should not be used while a child is sleeping. Remove any toys from the sleeping area to reduce the risk of suffocation or other sleep-related incidents.
  6. Proper Storage: When not in use, store the toys in a safe and secure place, out of the reach of children. This will help prevent accidental use or ingestion of small parts.

Please note that the information provided above is for general guidance only and does not replace your own judgment and responsibility as a parent or caregiver. If you have any concerns or questions regarding the safety of our toys, we strongly encourage you to contact us directly.

By using our website and purchasing our products, you acknowledge that you have read and understood this disclaimer, and you agree to follow the safety instructions provided. We are not liable for any accidents, injuries, or damages that may arise from improper use or disregard of these guidelines.

 

Safety Notice for Amber Necklaces and Bracelets for Babies

At Ali+Oli, we understand your desire to provide natural and alternative options for your baby's well-being. Our amber necklaces and bracelets are crafted with care and are believed by some to have beneficial properties. However, it is crucial to prioritize the safety of your little one at all times. Please read and adhere to the following safety guidelines:

  1. Supervision: Our amber necklaces and bracelets should only be used under full adult supervision. Never leave your child unattended while wearing or handling these products. Adults should be actively present to ensure the safety and well-being of the child.

  2. Inspection: Before each use, carefully inspect the necklace or bracelet for any signs of damage, such as fraying, cracks, or loose beads. If you notice any damage, discontinue use immediately and replace the product. Regularly check the integrity of the string or cord holding the beads.

  3. Sleeping Safety: Our amber necklaces and bracelets are not intended for use while your child is sleeping. Remove them before placing your baby down to sleep to reduce the risk of choking, entanglement, or other sleep-related incidents.

  4. Choking Hazard: These products may contain small parts that could pose a choking hazard. Be sure to keep them out of reach from babies and toddlers who are prone to putting objects in their mouths. Always follow age-appropriate guidelines when using jewelry for babies.

  5. Allergic Reactions: While rare, some individuals may have allergies or sensitivities to amber or other materials used in the necklace or bracelet. Discontinue use immediately if you notice any adverse reactions, such as skin irritation, redness, or swelling, and consult a healthcare professional.

  6. Proper Sizing: Ensure that the necklace or bracelet fits your baby comfortably. It should be neither too loose nor too tight, allowing enough room for movement without risk of entanglement or injury. Regularly check the fit and adjust as needed.

  7. Proper Storage: When not in use, store the necklace or bracelet in a safe and secure place, out of reach of children. This will prevent accidental ingestion, entanglement, or other hazards.

Please note that the information provided above is for general guidance only and does not replace your own judgment and responsibility as a parent or caregiver. If you have any concerns or questions regarding the use of our amber necklaces and bracelets, we strongly encourage you to contact us directly.

By using our website and purchasing our products, you acknowledge that you have read and understood this disclaimer, and you agree to follow the safety instructions provided. We are not liable for any accidents, injuries, or damages that may arise from improper use or disregard of these guidelines.

Thank you for choosing Ali+Oli. We value your trust and are committed to providing a safe and enjoyable experience for your little ones.